Hacked Website Recovery: What Incident Recovery Covers

What It Is

The sprint starts with a priority intake that confirms the reported issue, the affected website, the access you can authorise and any production change window. The team then reviews the available logs, signals and site evidence, classifies what is visible, and contains the affected site within confirmed access. Cleanup covers malicious code, backdoors and unauthorised user accounts. The site is then restored securely and the entry point identified in the review is closed. You receive a written report with hardening recommendations; depending on tier, this also includes a live findings walkthrough or one follow-up validation review after agreed actions. The work is focused on recovery within the agreed scope; forensic reporting, legal breach determinations, official notifications, and ongoing monitoring are handled by appropriate specialists.

Who It Is For

This engagement is useful for teams that:

• Have a hacked website or WordPress site and need hands-on cleanup and secure restoration
• See unfamiliar content, redirects, spam pages, or unknown administrator accounts on their site
• Have had the site taken offline by their hosting provider after a compromise
• Can authorise access to the affected site and hosting and name a decision-maker for changes

What It Helps Clarify

The sprint helps teams understand:

• What is visible from the reported issue and available evidence, and what remains unconfirmed
• Which malicious code, backdoors, unauthorised users, and entry point were found and addressed within scope
• Which hardening steps should follow to reduce the chance of a repeat compromise
• Whether a separate need exists for forensic, legal, notification, monitoring, or wider security work

What's Included

• Priority intake covering the reported issue, affected website, authorised access, and production change window
• Initial review and classification of the issue, including available logs and signals where included by tier
• Hands-on containment of the affected site within confirmed access
• Cleanup of malicious code, backdoors, and unauthorised users
• Secure restoration and closure of the identified entry point
• Written report with hardening recommendations, plus a live walkthrough or follow-up validation where included by tier

What's Not Included

• 24/7 incident response, an emergency response retainer, a fixed response time, or live SOC/MDR monitoring
• Hands-on work on websites, accounts, or servers not confirmed in the written scope
• Digital forensics, a forensic report, legal-grade evidence-chain work, breach determination, regulatory notification, or legal advice
• A promise of complete cleanup or removal of every possible trace
• Penetration testing, Red Team Exercise, or Threat Hunting unless separately scoped

When to Choose It

Choose this service when a website or WordPress site shows signs of compromise, such as unexpected content, redirects, spam, unknown users, a hosting suspension, or a lost administrator account, and you need the site cleaned up and restored within a defined scope. It works best when you can authorise access to the affected site and hosting, name a decision-maker, and agree a production change window. If the concern spans wider infrastructure, internal systems, or a regulated investigation, a separate scope or a specialist response, forensic, or legal provider may be needed alongside or instead of this sprint.

Our Approach

We start by confirming the website, access, and change window in writing, so hands-on work stays inside an agreed boundary. We review the available evidence and classify what is visible before making changes. Containment comes first, followed by removal of malicious code, backdoors, and unauthorised users. We then restore the site securely and close the entry point identified in the review. Every action is recorded, and the written report separates what was found, what was changed, what remains uncertain, and which hardening steps we recommend next. Where a question falls outside the scope, such as another server, a forensic need, or a legal or notification obligation, we say so plainly and point to the right next step. Where the tier includes it, a follow-up validation review checks the agreed actions after handoff.

Frequently Asked Questions

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